Gas and Electricity Frequently Asked Questions

This page will assist in finding answers to questions you have about switching suppliers. It also provides information about this site.

About UK Power

Who is UK Power?

UK Power Ltd is an independent and impartial gas and electricity price comparison and switching site that was set up in 2001. Our aim is to make it easy for people at home and in business to compare gas, electricity and dual fuel prices between energy suppliers and switch to a better deal.

We gather data from all suppliers and other third party sources and we have developed price comparison calculators to make it easy for you to compare all suppliers and tariffs, ordered by cost or service rating.

We earn our income from a small referral fee if you switch to a new energy supplier using this website. This referral fee does not affect the price you pay, and this comparison service is provided to you for free.

We go to great lengths to abide by all regulations and requirements, especially those of Ofgem and Ofgem who have audited this site and granted accreditation to their Confidence Code since 2001.

UK Power Service Standards

We welcome feedback and suggestions on how to improve our service and will consider all suggestions. We strive for high standards of customer service and will respond to any complaints or enquiries within 2 working days. Complaints will be handled quickly, effectively, fairly, and confidentially. In case of disputes, we will keep you informed about progress. In the event of a complaint or difficulty, please use our complaints form to contact UK Power via e-mail.

UK Power Charges

Our service to you is free of charge. We do not collect any payments through our website, nor do we enter into any direct contracts for the supply of electricity or gas. When you switch your gas and/or supplier with us, we handle the switching process for you and are paid through commissions that are paid to us by the supplier. The price the supplier will charge you is the price shown on our website.

UK Power Referral fees received

Some, but not all, suppliers pay a referral fee to UK Power for new customers. This does not affect the presentation of results in any way as we show results with complete impartiality as required by the Ofgem Confidence Code. All suppliers and tariffs are listed on this website regardless of commercial arrangements.

We appreciate your custom and encourage you to switch to your new supplier through the links on our web site. We depend on your support by using our links to apply to new suppliers, and this helps to finance the operation of this free service.

UK Power Website Security

All areas on the website where we collect sensitive information are protected through SSL. This ensures that all sensitive data collected is fully encrypted before being sent to us. The areas of the website protected through SSL will be visually represented by a padlock symbol that appears in the address bar or status bar of your browser.

As part of our ongoing relationship with the energy suppliers, we are audited by external security consultants to ensure that all data is collected and stored in a secure way.

We do not pass on any of your details to any third party other than the energy supplier that you are switching to.

Site security on the UK Power website is handled by our IT Manager itmanager@ukpower.co.uk.

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Ofgem

The UK Power energy comparison site is fully accredited by Ofgem to compare energy for domestic consumers.

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Latest supplier prices change:

23 October 2014

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