To protect your privacy, we have adopted the following principles:-
UK Power may collect personally identifiable information if we grant you a password and user id to enable you, as a client, to access particular, sensitive areas of our web site. The information we collect about you will include your name, e-mail address, date of birth, and occupation, amongst others.
You are responsible for maintaining the confidentiality of the password or account and are fully responsible for all activities that occur under your password. UK Power cannot and will not be held responsible for any loss or damage arising from use of your password.
Contacting you by email or telephone
If you use any of the services provided on the website and if you leave your telephone or e-mail address, you agree for us to contact you regarding the services you used on our website. You also agree for us to retain this data for future purposes.
Why we collect information
We retain data collected on the website about you in order to:
- be able to inform you about other of our services or other relevant products, promotions and services
- update and maintain our customer records
- customise the content of our website and assist us in improving our services to you.
Sharing your Data
UK Power will not sell or rent your personally identifiable information to anyone.
There may be occasions on which we pass on your details to third parties but this will only happen where we utilise the services of a third party on your behalf (such as an Internet Service Provider) or utility company and it is necessary for that third party to know your details.
Recording Data and Security
Your data will be stored electronically on computer systems at UK Power and your account information will be appropriately protected for your privacy and security.
We may record or monitor any telephone calls between us or any e-mails that you send to us for security purposes.
Data Protection Act 1998
The Data Protection Act defines the legal responsibilities of data users such as ourselves. The Act governs the collection, storage, use and transfer of personal data, for example, name, address, email, etc.
UK Power will seek to comply with both the spirit and the letter of the Data Protection Act.
UK Power will do its best to maintain the accuracy of the personal information you supply to us. You have the right to access and correct your personal information at any time.