We aim for high standards of customer service
and will respond to any complaints or enquiries within 2 working
days. Please use this form to contact UK Power via e-mail. Alternatively,
please use our contact details below.
Complaints will be handled quickly, effectively, fairly, and confidentially.
In case of disputes, we will keep you informed about progress.
We welcome feedback and suggestions on how to
improve our service and will consider all suggestions carefully.
Please bear in mind our Terms
and Conditions and our Privacy
policy.
Also, please note that, our service to you is
free of charge. We do not actually collect any payments through
our web site, nor do we enter into any direct contracts for the
supply of electricity or gas. These items are handled directly
with your new supplier who will provide you with details of direct
contacts. If you have any difficulty getting responses from your
suppliers, then we will try to assist as far as we possibly can.
Delivery of new services will be advised directly
by your new supplier. Your new supplier will provide full details
as well as their own Terms and Conditions which you should read
carefully.
Transfers from one supplier to another can take
as long as 8 weeks. The precise details will be advised by your
new supplier.
Security - This site does not collect any financial
information, and is not considered as "secure" for such
purposes. Any financial details will only be supplied by you directly
to your new supplier and not to UK Power. This is normally done
by post. Some suppliers do have secure application sites where
they will request financial details under their Terms and Conditions.
The name, address, and other information which you provide on
the UK Power web site, are sent from your computer to the new
supplier by e-mail, with a copy to UK Power. Site security on
the UK Power website is handled by our IT Manager itmanager@ukpower.co.uk.
If you have a complaint which you would like
to submit, please enter the details on the form below and we will
respond within 2 working days.
Thank you. The UK Power Team |
