November 2011 news archive
Ovo Energy cancel planned increased tariff
One of the smaller energy suppliers in the United Kingdom, Ovo Energy has announced that it has cancelled an upcoming rise to its tariffs, according to an article published by Which?. The small independent firm previously announced that the variable rate tariffs that it currently offers would increase by 3.5 per cent; however, due to ...
British Gas look to rebuild trust with tariff changes
In a bid to win back the trust of its customers, British Gas - one of the big six energy suppliers in the United Kingdom - has vowed to simplify its tariffs, according to an article published by BBC News. Speaking on Newsnight, managing director for British Gas, Phil Bentley, had admitted that the company ...
Protesters hold "die in" outside EDF Energy HQ
Members of the Fuel Poverty Action Group have staged a "die-in" - in which they mimicked the effects that fuel poverty could have on many this winter, according to an article published by the Guardian. Held outside one of the headquarters of EDF Energy - one of the big six energy suppliers - the protest ...
Ofgem put forward plans to toughen up on business energy suppliers
With the rising prices implemented by energy suppliers affecting both households and businesses, industry regulator Ofgem has made clear its plans to help businesses in the United Kingdom change their suppliers, according to an article published by BBC News. Many energy suppliers take advantage of automatic renewed contracts, meaning many businesses will be signed up ...
"Plug the Debt" campaign launched
As energy prices have increased, the number of people getting into debt with their energy suppliers has also risen. According to an article published by BBC News, in excess of 1.5 million people have got into debt with their suppliers this year. To combat the problem Consumer Focus and Citizens' Advice have got together to ...
Elderly people could be "discriminated" against by energy suppliers
Industry regulator, Ofgem, is considering investigating whether energy suppliers are discriminating against older people who have no way of accessing the cheaper deals offered on the Internet, according to an article published by the Telegraph. A quarter of homes in the United Kingdom don't have access to the Internet, and research carried out by Age ...
Customer satisfaction rates down, according to new study
A recent study has found that customers are becoming unsatisfied with their energy suppliers, according to an article published by Money High Street. Carried out by uSwitch.com, the Customer Satisfaction Report found that overall levels had dropped from the 73 per cent displayed last year - an all time high - down to 62 per ...
Government to provide consumers with period to switch energy suppliers
The government has announced the opening of a three-week period in which consumers will be able to change their energy suppliers, as well as receive advice on their customer rights, according to an article published by the UK Press Association. Consumer Focus are producing the guide on what customers should expect of their energy supplier; ...
Ofgem to look into long-term security of UK gas supplies
The government has commissioned energy industry regulator, Ofgem, to investigate the long-term future of the United Kingdom's gas supplies, according to an article published by the Telegraph. Concern has risen in the past few months following rising prices from energy suppliers and, as a result Ofgem has been asked to determine whether "further action is ...
Energy suppliers failing to contribute anticipated amount to CESP
An official report released by the Government has revealed that members of the "big six" group of energy suppliers are failing to provide lower-income households with as much help as expected with their energy bills, according to an article published by the Telegraph. It was originally planned that under the Community Energy Saving Programme (CESP), ...
Energy suppliers receiving massive number of complaints
The number of complaints received by energy suppliers has risen, according to an article published by the Telegraph. Each company is obligated - under Ofgem regulations - to publish their customer complaints data - with the figures for some companies showing a considerable rise. The numbers of complaints received by members of the so-called "big ...
EDF launch new scheme to provide homeowners with free instulation
One of the "big six" energy suppliers, EDF Energy have announced a new scheme that will see eligible homes provided with free loft or cavity wall insulation, according to an article published by Which?. Entitled the Home Insulation Scheme, the initiative is on offer to anyone - even those that aren't EDF customers. Homes that ...
Scottish Power misses Ofgem deadline to publish customer complaints data
Energy supplier Scottish Power has failed to meet industry regulator Ofgem's customer complaints requirements, according to an article published by the Guardian. All energy suppliers, according to the regulations, are required to display the number of complaints received during the year period leading up to the end of September 2011. Scottish Power failed to meet ...
Ofgem fine NPower £2 million for mishandling customer complaints
Considered as one of the "big six" energy suppliers, NPower, has landed a £2 million fine from industry regulator, Ofgem, according to an article published by the Daily Mail. Ofgem stated that the fine was incurred as the company failed to handle customer complaints in the correct manner; the indiscretion of mishandling the complaints includes ...
SSE announces end to Internet energy deals
SSE (formerly Scottish and Southern Energy) has announced that it will be discontinuing the cheaper Internet energy tariffs it currently offers, according to an article published by the Telegraph. The company – one of the "big six" energy suppliers in the United Kingdom – is said to be in the process of writing to the ...
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