E.ON to include contract end dates on energy bills of SMEs
Published on : 29/10/2012
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E.ON has announced that energy contract end dates will be printed on the bills of SMEs (small and medium-sized businesses).
The first of the UK's major energy suppliers to take such a step, E.ON hopes that the changes will make it easier for businesses to find out when their contracts end.
The inclusion of contract end dates on bills is just one of a number of improvements E.ON has made during the past couple of months. It has taken measures to ensure that SMEs, when in debt, can easily contact and discuss their circumstances with them and set up a suitable repayment plan; it has also pledged not to back bill SME customers over three years and has revealed that it wants to reduce this period to just one year by the end of 2013.
Sales and marketing director at E.ON, Anthony Ainsworth, spoke about the introduction of contract end dates on business energy bills.
He said: "Our smaller business customers have told us they want clearer information and this move is a direct response to that feedback. From today, all our SME customer bills carry contract end dates to give customers greater awareness of important deadlines so they can start a conversation with us about what options are available to them.
"This is yet another stage of our journey to reset our relationship with our customers and we're working hard to understand and address the issues which really impact them so they can be confident we're the best to do business with."
Meanwhile, E.ON - just one of the many suppliers partaking in the Warm Home Discount Scheme - following EDF Energy's announcement that it would be raising its energy prices, is the only big six energy supplier not to have implemented an increase this winter.
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