consumer focus
Consumers to receive annual letter informing them of "best tariffs"
The UK's Big Six energy companies have agreed a move with the Government that will see them write to their customers to inform them of the best available tariffs. Consumers will receive at least one letter a year informing them of available tariffs, as well as advice on how to switch. Recent statistics have shown that ...
Government highlights smart meter plans
The Department of Energy and Climate Change (DECC) has revealed more about its plans for a nationwide deployment of smart meters, according to an article published by smartmeters.com Designed to provide consumers with immediate access to up-to-date energy information, the DECC is expecting a total of 30 million homes and small businesses to be supplied ...
E.ON sales techniques to be investigated by Ofgem
Energy supplier, E.ON is being investigated by Ofgem over its selling techniques, according to an article published by BBC News. Ofgem has revealed that it is investigating whether members of E.ON's staff have used misleading sales information in a bid to lure customers away from its rivals. The industry regulator is investigating both sales made ...
Ofgem: "critical improvement" needed in dealing with customer complaints
A recent study, conducted by industry regulator Ofgem, has found that the majority of customers who lodge a complaint with their energy supplier are left dissatisfied. Over half of the people surveyed (48 per cent) stated they were left dissatisfied by the speed at which their complaint was dealt with; meanwhile 35 per cent stated ...
SSE appeal thrown out by Court of Appeal
One of the UK's "big six" energy suppliers has lost an appeal against a conviction for mis-selling to customers. According to an article published by BBC News, SSE's appeal has been thrown out; the company were originally found guilty at Guildford Crown Court in May 2011. Sales agents of SSE were found to have used ...
Suppliers making £168 each second
An in-depth analysis into the often complex accounts of major energy suppliers has found that they make a staggering £168 each second, according to an article published by This Is Money. The analysis only covered the four firms that had disclosed their financial results for 2011 - EDF Energy, British Gas, nPower and Scottish Power. Between ...
Complaints against energy suppliers fall
Consumer Focus figures have shown the amount of complaints registered by consumers about energy suppliers in the UK has fallen, according to an article published by BBC News. Complaints made against the 'big six' energy suppliers - nPower, SSE, British Gas, Scottish Power, EDF Energy and E.ON - fell by four per cent during the ...
Shop around for energy tariffs - don't let stress set in
As part of the ongoing Big Energy Week, consumers are being urged not to panic about the rising cost of energy prices. Consumer Focus and Energy UK are instead calling on customers to take a simple step to find out whether they are on the best energy tariff; this follows the results of Consumer Focus ...
Free and discounted home insulation offers available - Big Energy Week
With the Big Energy Week now in full swing, Consumer Focus and Energy UK have called on consumers to improve their home insulation - a step that could reduce the cost of energy bills. Figures released by the Government have shown that around 9.6 million homes in the United Kingdom are without adequate loft insulation; ...
British Gas the latest supplier to cut prices
Energy supplier, British Gas, has followed in the footsteps of EDF Energy by cutting its energy prices, according to an article published by the Daily Mail. The move - which will be implemented immediately - will see electricity prices cut by around five per cent for 5.3 billion British Gas customers. Despite the cut to ...
