customer complaints
Ofgem: "critical improvement" needed in dealing with customer complaints
A recent study, conducted by industry regulator Ofgem, has found that the majority of customers who lodge a complaint with their energy supplier are left dissatisfied. Over half of the people surveyed (48 per cent) stated they were left dissatisfied by the speed at which their complaint was dealt with; meanwhile 35 per cent stated ...
Complaints against energy suppliers fall
Consumer Focus figures have shown the amount of complaints registered by consumers about energy suppliers in the UK has fallen, according to an article published by BBC News. Complaints made against the 'big six' energy suppliers - nPower, SSE, British Gas, Scottish Power, EDF Energy and E.ON - fell by four per cent during the ...
Which? research reveals extent of customer disaffection towards energy suppliers
Recent research, conducted by Which?, has found that four out of ten people weren't happy with their energy supplier, according to an article published by the Telegraph. Amongst the most common problems that led to complaints included mistakes featured on bills, meter readings that were not accurate and significant spike in energy prices. Which?'s research ...
Energy suppliers receiving massive number of complaints
The number of complaints received by energy suppliers has risen, according to an article published by the Telegraph. Each company is obligated - under Ofgem regulations - to publish their customer complaints data - with the figures for some companies showing a considerable rise. The numbers of complaints received by members of the so-called "big ...
