Customer Satisfaction
Ofgem: "critical improvement" needed in dealing with customer complaints
A recent study, conducted by industry regulator Ofgem, has found that the majority of customers who lodge a complaint with their energy supplier are left dissatisfied. Over half of the people surveyed (48 per cent) stated they were left dissatisfied by the speed at which their complaint was dealt with; meanwhile 35 per cent stated ...
10
April
Customer satisfaction rates down, according to new study
A recent study has found that customers are becoming unsatisfied with their energy suppliers, according to an article published by Money High Street. Carried out by uSwitch.com, the Customer Satisfaction Report found that overall levels had dropped from the 73 per cent displayed last year - an all time high - down to 62 per ...
15
November
