Ofgem
Ofgem: "critical improvement" needed in dealing with customer complaints
A recent study, conducted by industry regulator Ofgem, has found that the majority of customers who lodge a complaint with their energy supplier are left dissatisfied. Over half of the people surveyed (48 per cent) stated they were left dissatisfied by the speed at which their complaint was dealt with; meanwhile 35 per cent stated ...
Don't 'roll over' on business energy - shop around
Small and medium business owners are being urged to compare business gas and electricity prices and shop around for the best deals - rather than letting their existing energy contracts 'roll over'. Many businesses could be missing out on cheaper gas and electricity because they are not proactive about their supplier contracts. Most business energy ...
More supplier payouts could follow Ofgem investigation
Energy suppliers Scottish Power, nPower and SSE could be forced to pay out a financial package - like EDF Energy - if they've been found guilty of misleading potential customers in an Ofgem's investigation, according to an article published by the Telegraph. EDF has agreed to pay out a total of £4.5 million - a ...
EDF Energy ordered to pay £4.5m 'fine'
Energy supplier EDF Energy has agreed to pay a £4.5 million 'fine,' according to an article published by BBC News. The payment package has been imposed on EDF by industry regulator, Ofgem, following an investigation into the methods it used to sell energy to its customer; it is thought to be the biggest to payment ...
Ofgem warns 'big six' to cut prices or face potential price cap
Industry regulator Ofgem has warned the 'big six' energy suppliers to either cut their gas and electricity prices or face a mandatory cap, according to an article published by the Daily Mail. In just ten years energy bills have doubled to £1,250 - a factor that has left around 5.5 million households in the United ...
Community Energy Saving Programme full of 'flaws', new report reveals
A new report, compiled by the Department for Energy and Climate Change, has shown that many of the UK's biggest energy suppliers are missing targets to help some of the country's poorer households, according to an article published by the Mirror. The report has also highlighted a number of problems in the Government's Community Energy ...
Consumers want clarity from their energy suppliers, Ofgem claim
Ofgem has said that energy suppliers should make the information they send to consumers simpler to understand, according to an article published by Energy Choices. Research carried out by the industry regulator has supported the claim; their findings displayed that consumers want suppliers to use clearer terms when describing prices and energy use information. It ...
Ofgem welcomes Which?'s Big Switch scheme
Industry regulator Ofgem has welcomed Which?'s new Big Switch scheme, according to an article published by Stock Market Wire. Announced yesterday the scheme is aimed at providing consumers with a greater level of power when purchasing their energy. It allows consumers to group together to buy gas and electricity from suppliers for lower prices in a ...
Ofgem proposes reforms for greater transparency from energy suppliers
Industry regulator Ofgem has made a number of proposals that could, if implemented, see the way in which energy suppliers publish financial information made more transparent, according to an article published by Stock Market Wire. The proposals follow an independent review by BDO LLP and form part of a larger effort to make the information ...
Which? research reveals extent of customer disaffection towards energy suppliers
Recent research, conducted by Which?, has found that four out of ten people weren't happy with their energy supplier, according to an article published by the Telegraph. Amongst the most common problems that led to complaints included mistakes featured on bills, meter readings that were not accurate and significant spike in energy prices. Which?'s research ...
