Scottish Power
E.ON joins Which?'s Big Switch
E.ON has confirmed that it will be participating in Which?'s Big Switch scheme, according to an article published by This Is Money. However, it has warned the 250,000 customers signed up for the scheme not to expect cheap electricity and gas tariffs, stating that it won't be "deep discounting" to win the reverse auction - ...
Consumers to receive annual letter informing them of "best tariffs"
The UK's Big Six energy companies have agreed a move with the Government that will see them write to their customers to inform them of the best available tariffs. Consumers will receive at least one letter a year informing them of available tariffs, as well as advice on how to switch. Recent statistics have shown that ...
E.ON sales techniques to be investigated by Ofgem
Energy supplier, E.ON is being investigated by Ofgem over its selling techniques, according to an article published by BBC News. Ofgem has revealed that it is investigating whether members of E.ON's staff have used misleading sales information in a bid to lure customers away from its rivals. The industry regulator is investigating both sales made ...
Ofgem: "critical improvement" needed in dealing with customer complaints
A recent study, conducted by industry regulator Ofgem, has found that the majority of customers who lodge a complaint with their energy supplier are left dissatisfied. Over half of the people surveyed (48 per cent) stated they were left dissatisfied by the speed at which their complaint was dealt with; meanwhile 35 per cent stated ...
Suppliers making £168 each second
An in-depth analysis into the often complex accounts of major energy suppliers has found that they make a staggering £168 each second, according to an article published by This Is Money. The analysis only covered the four firms that had disclosed their financial results for 2011 - EDF Energy, British Gas, nPower and Scottish Power. Between ...
More supplier payouts could follow Ofgem investigation
Energy suppliers Scottish Power, nPower and SSE could be forced to pay out a financial package - like EDF Energy - if they've been found guilty of misleading potential customers in an Ofgem's investigation, according to an article published by the Telegraph. EDF has agreed to pay out a total of £4.5 million - a ...
Complaints against energy suppliers fall
Consumer Focus figures have shown the amount of complaints registered by consumers about energy suppliers in the UK has fallen, according to an article published by BBC News. Complaints made against the 'big six' energy suppliers - nPower, SSE, British Gas, Scottish Power, EDF Energy and E.ON - fell by four per cent during the ...
Sticking with energy supplier 'subsidises' cheap deals for new customers
The results of a recent study have shown energy customers who remain on the same tariff with the same provider could be subsidising the cheaper deals offered by energy suppliers to newer customers, according to an article published by Energy Choices. Conducted by think tank, the Institute for Public Policy Research (IPPR), the study found ...
Ofgem warns 'big six' to cut prices or face potential price cap
Industry regulator Ofgem has warned the 'big six' energy suppliers to either cut their gas and electricity prices or face a mandatory cap, according to an article published by the Daily Mail. In just ten years energy bills have doubled to £1,250 - a factor that has left around 5.5 million households in the United ...
Scottish Power reveals success of customer payment switch
Scottish Power - one of the United Kingdom's 'big six' energy suppliers - has today claimed that around 21,700 of its customers have switched to paying their bills via direct debit in the past three months, according to an article published by Utility Week. By switching the way in which they choose to pay their ...
