SSE
Big six energy company, SSE, announces profits increase
SSE, one of the big six energy companies, has announced that its profits have risen by two per cent, according to an article published by BBC News. Despite a year in which SSE said it had faced upheaval and the state of ongoing economic uncertainty, it revealed pre-tax profits of £1.33 billion on Wednesday (May ...
Airtricity to acquire Phoenix gas supply arm
Airtricity, a subsidiary of SSE - one of the big six energy companies -is set to complete the acquisition of Phoenix's gas supply business, according to an article published by BBC News. Phoenix will continue to keep the distribution side of its business - which includes the gas pipes considered to be its most valuable ...
SSE fined for mis-selling
One of the UK's Big Six energy companies has been fined for mis-selling energy tariffs to its customers, according to an article published by BBC News. SSE were originally found guilty, in May of last year (2011), at Guildford Crown Court of using misleading sales techniques when doorstop selling between September 2008 and July 2009. ...
Consumer anger highlighted in YouGov research findings
The results of a recent study have confounded the general view that the consumer level of trust for energy suppliers is at an all time low. According to an article published by the Independent, the study, conducted by YouGov, has shown that 84 per cent of people believe that energy suppliers are maximising their profits ...
E.ON joins Which?'s Big Switch
E.ON has confirmed that it will be participating in Which?'s Big Switch scheme, according to an article published by This Is Money. However, it has warned the 250,000 customers signed up for the scheme not to expect cheap electricity and gas tariffs, stating that it won't be "deep discounting" to win the reverse auction - ...
Consumers to receive annual letter informing them of "best tariffs"
The UK's Big Six energy companies have agreed a move with the Government that will see them write to their customers to inform them of the best available tariffs. Consumers will receive at least one letter a year informing them of available tariffs, as well as advice on how to switch. Recent statistics have shown that ...
E.ON sales techniques to be investigated by Ofgem
Energy supplier, E.ON is being investigated by Ofgem over its selling techniques, according to an article published by BBC News. Ofgem has revealed that it is investigating whether members of E.ON's staff have used misleading sales information in a bid to lure customers away from its rivals. The industry regulator is investigating both sales made ...
Ofgem: "critical improvement" needed in dealing with customer complaints
A recent study, conducted by industry regulator Ofgem, has found that the majority of customers who lodge a complaint with their energy supplier are left dissatisfied. Over half of the people surveyed (48 per cent) stated they were left dissatisfied by the speed at which their complaint was dealt with; meanwhile 35 per cent stated ...
Ecotricity refuses to take part in Which?'s Big Switch
A green energy supplier has become the fourth company to refuse to take part in Which?'s Big Switch scheme. According to an article published by the Observer, Ecotricity have refused to involve themselves in the scheme on the basis that Which? are making a significant amount from it - a figure calculated by the green ...
SSE appeal thrown out by Court of Appeal
One of the UK's "big six" energy suppliers has lost an appeal against a conviction for mis-selling to customers. According to an article published by BBC News, SSE's appeal has been thrown out; the company were originally found guilty at Guildford Crown Court in May 2011. Sales agents of SSE were found to have used ...
