British Gas improves customer service

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British Gas has revealed it has improved its customer service over the first few months of 2008.

In its interim management statement, the energy supplier has stated that complaints to energywatch about its service have fallen by 78 per cent compared to the same period last year.

The company has also stated that it has improved its call answering time by over 60 per cent, while its total number of customer accounts at the end of April was nearly 16 million.

Looking ahead, British Gas said it expected that wholesale energy prices will remain high in the UK.

"While the current outlook for gas prices does create a challenging environment for energy suppliers, we will take the necessary action to deliver reasonable margins in the retail business," the company added.

British Gas recently launched a major initiative to provide its 13 million domestic customers with energy saving light bulbs.

It is hoped that the move will reduce household carbon emissions by almost nine million.

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