The changes will include improvements to billing standards - which will see that business energy bills aren't backdated over a three-year period. It will also herald a fairer debt repayment system: E.ON will contact customers far earlier to discuss their ability to pay their bill, and provide them with the opportunity to set up a repayment plan if needed.
Chief executive of E.ON UK, Tony Cocker, commented on the new improvements, which will form part of E.ON's Reset Review.
He said: "One of our key aims continues to be the improvement of sales standards for small business customers across the entire industry, which is why we're launching a full code of practice for energy brokers and will be approaching other energy suppliers to invite them to sign up to this single code too."
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