Which? survey reveals dissatisfaction with 'Big Six' energy suppliers

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A new survey has revealed further consumers dissatisfaction with the UK's energy market.

Consumer watchdog Which?'s annual energy company survey found the average level of consumer satisfaction had dropped by eight per cent, from 49% last year to just 41% this year.

The figure represents the lowest scores  recorded in the consumer group's  satisfaction surveys which cover a broad spectrum of sectors and products.

The 'Big Six' energy suppliers in particular were found wanting, with all of them to be found floundering at the bottom of the pile. The survey rounds of a tough fortnight for npower, which was ranked bottom of the table for the third year running with a lowly satisfaction rate of 31%.

Only last week, Consumer Futures data revealed a number of the 'Big Six' energy suppliers had high complaints figures, with npower in particular singled out as the most complained about of the UK's most prominent energy providers.

British Gas scored a measly 39% to join npower below the industry average of 41%, while SSE and Scottish Power were exactly on point at 41%. Only EDF and E.On, at 44% and 45% respectively, managed to score above the average.

On the other hand, independent suppliers Good Energy and Ecotricity (who both scored 82% - with the former holding on to top spot for the third year running) and First Utility, with a satisfaction of 58% saw ratings actually improve on last year.

Which? executive director, Richard Lloyd, said: "Once again the biggest energy companies have been beaten by the smaller suppliers but there are no winners in a broken market that consistently fails consumers.

"Our findings highlight why it's vital that Ofgem's first annual review of competition clearly identifies why the market is failing and what needs to change.

"We want to see radical solutions to improve competition and keep prices in check, like the biggest energy companies being forced to separate wholesale generation from the retail arms of their business.

A spokeperson from Energy UK, the country's energy suppliers representative, said: "Change is already underway and will ensure dealing well with customers is at the heart of what our members do.

Companies put a high value on the relationships they have with customers and are working hard to improve the service they provide."

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