British Gas customers charged twice as payment system collapses

Around twenty thousand British Gas customers received an unwelcome surprise following the collapse of the energy supplier's online payment system, according to an article published by the Sunday Mirror.

The customers were charged twice for their winter energy bills, with the payments taken from their accounts. As a result many families have been left facing penalties for being overdrawn.

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Gas stove with its flame on.

Energy bills doubled by mistake

Customers have contacted British Gas to complain, but have been left angered by the response, with one customer stating that he was simply told: "It's one of those things."

Mark Osborne, a 49-year-old trainee teacher from Ipswich, said that he was charged £200 for his gas bill and is now facing £100 in overdraft charges.

He said: "I'm furious. It's unacceptable and there is no excuse," adding: "They said it was one of those things. I'm angry because I have to wait five days and I can't buy food."

A spokesman for British Gas said: "We are very sorry this has happened and are in the process of returning the payments in full."

Despite being considered one of the largest energy suppliers in the UK, British Gas has suffered a loss of 200,000 customers following the implementation of huge tariff increases.

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Les Roberts - Energy Expert at UKPower

Les Roberts - Energy Expert at UKPower

If you’ve got an issue with your energy supplier, our consumer champion Les is on hand to help. A decade in consumer affairs means Les understands how confusing energy tariffs can be, so he'll cut through the jargon to help make sure you get the best deal.