Dual fuel providers 'set to give something back'

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One of the leading dual fuel providers has been praised by an industry expert, who says it is setting an example by giving something back to customers.

Audrey Gallacher, head of energy at Consumer Focus, believes the decision of British Gas to make payments of £50 to those on its essentials discounted tariff is a good move.

She notes firms such as the dual fuel supplier are to benefit from significant hikes in use of gas and electricity during the cold winter period, so it is good to see them use some profit to help out the most vulnerable customers.

"British Gas customers on the lowest incomes will benefit from this move to put money back in their pockets and we welcome this substantial investment," states Ms Gallacher.

Her words are in stark contrast to those of Richard Hall, energy expert at the organisation, who recently bemoaned the price hikes announced by another of the country's leading fuel suppliers, E.ON.

Posted by Anne Yevel

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