Warm Home Discount Scheme


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Page last updated 13 September 2012

What is the scheme?

The Warm Home Discount scheme is a government led scheme to provide support to low income and vulnerable energy customers.

Under the scheme, major energy suppliers will provide over £500 million to the oldest, poorest pensioners. This will be paid via a rebate on electricity bills, starting at £120 in 2011/12 and rising in subsequent years.

Who is eligible?

Pensioners eligible for the scheme include those under 80 who receive only the Guarantee Credit element of Pension Credit (no Savings Credit), and those over 80 and who receive the Guarantee Credit element of Pension Credit, even if Savings Credit is also received.

Assistance may also be available for those on low income with a disability, long term illness or those with young children. However, the energy suppliers have their own eligibility criteria (approved by Ofgem) for non-pensioners and have a limit on the number of customers who can benefit.

Will receiving this discount affect my other benefits?

Discounts paid under the Warm Home Discount Scheme will not affect any Cold Weather Payment or Winter Fuel Payment you may receive. These are additional payments to the Warm Home Discount, available to those who meet certain criteria such as low income or who receive income–related employment benefit.

Who to contact

If you have a general query regarding the scheme call the Warm Home Discount Scheme Help Line on 0845 603 9439 (Monday to Friday 9.00 am to 5.00 pm).

Which Energy Suppliers are involved in the scheme?

  • Atlantic
  • British Gas
  • EDF Energy
  • E.ON
  • Equipower (Ebico)
  • Equigas (Ebico)
  • First Utility
  • Manweb - see ScottishPower
  • M&S Energy
  • npower
  • Sainsbury’s Energy
  • Scottish Gas - see British Gas
  • Scottish Hydro
  • ScottishPower
  • Southern Electric
  • SSE
  • Utility Warehouse

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