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Compare Affect | Energy gas and electricity prices | UK Power

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Who is Affect Energy?

Founded in 2016, Affect Energy’s USP was that it was an independent supplier drawing upon the know-how of experts with more than ‘50 years of energy experience’.

Its mission statement was to provide a ‘simple, painless and great value for money’ energy supply, which involved:

offering cheap gas and electricity being an energy supplier that actually did what they’d promised

This offering of “Simply Brilliant Energy” was based on the following values:

  • Putting people first - Treating customers as a person, rather than another account number, and treating them as they would like to be treated themselves.
  • Trying new things - Innovation, doing things differently and challenging convention to make sure they provide customers with the best possible service.
  • Keeping things real - Taking the jargon out of energy by giving customers the information they need, when they need it, and in a way that makes sense.

By 2018, Affect Energy had built up a customer base of 22,000 and was receiving great customer reviews. This caught the attention of Octopus Energy, which then successfully bought out Affect Energy in a move that was beneficial for both parties - Octopus acquired one of its small rivals and Affect Energy got the opportunity to develop and offer more services to its customers under the Octopus umbrella.

Although bought out by Octopus, the brand continues to trade under the name Affect Energy.

What is Affect Energy’s fuel mix?

Electricity is generated from a combination of different fuels, including nuclear, coal and renewable sources (wind, hydro and solar). The different amounts of each fuel contributed makes up a supplier’s fuel mix.

As Affect Energy is now owned by Octopus, here is Octopus Energy’s gas and electricity fuel mix as of April 1, 2018 to March 31, 2019:

Electricity supplied by Affect Energy % of total Average for GB (for comparison) % of total
Coal 0.0% 5.2%
Natural gas 0.0% 41.4%
Nuclear 0.0% 18.7%
Renewable 100.0%% 32.8%
Other 0.0% 1.9%
Total 100% 100%

How to compare gas and electricity prices from Affect Energy

To compare gas and electricity deals, just enter your postcode into the box at the top of the page and you’ll be taken to our energy price comparison engine.

Once there, just enter a few more details about your current supplier and we’ll show you a list of energy deals from a wide range of providers, along with the annual amount you could save by switching enegry supplier.

To specifically compare Affect Energy tariffs, click on the Affect Energy logo in the ‘Choose suppliers’ section of the results page.

How to switch to Affect Energy

Once you’ve found the Affect Energy tariff you like best, click ‘Choose plan’, and we’ll take care of the rest - we’ll let your old supplier know you’re leaving and make sure your switch to the new supplier goes through without any problems.

If you’d prefer to talk to one of our energy experts, give us a call on 0800 320 2000, and we'll help you get a better deal for your energy.

To get the most accurate quotes, grab a recent energy bill and try to have the following details to hand:

  • The name of your current gas and electricity supplier
  • How you pay your energy bills (eg direct debit, prepayment meter, etc.)
  • The name of the current tariff you’re on.
  • The amount of energy you use, or the amount you spend on energy each month, quarter or year.

Don’t worry if you don't have this information available, we can still run quotes based upon the size of your property.

Our service is free and impartial, and our experts compare prices across the market to find a tariff that suits your needs and your budget.

How to switch energy supplier

How to switch energy supplier with UKPower. Simply enter your postcode and we'll compare energy prices from a range of suppliers. You then choose the one you prefer and we'll take care of the rest.

H2: How to contact Affect Energy

If you need to get in touch with Affect Energy, you can do in either of the following ways:

Phone - 0330 60 62 675 Email - help@affectenergy.com Twitter - @AffectEnergy Facebook - @affectenergy

For more information, check out Affect Energy’s help page.

H2: How to complain to Affect Energy

If you need to make a complaint about Affect Energy, you first need to raise the issue with them directly, to give them a chance to put it right.

If you manage your Affect Energy account online, log in to your and fill out the form within your account page under the contact us menu.

You can also register your complaint by calling 0330 60 62 675 on Monday to Friday from 9.00am to 5.00pm on 0330 60 62 675 (excluding bank holidays).

Always make a note of the date and time you called, and take the name of any customer service team members you speak to.

You should always follow up your call with a letter or an email. You can write to Utility Warehouse at:

Affect Energy 7 Riverside Business Centre Shoreham By Sea West Sussex BN43 6RE

Or email your complaint to help@affectenergy.com

If your complaint isn’t resolved within eight weeks, or you’re unhappy with Affect Energy’s decision or handling of your complaint, you can then escalate your complaint to the energy ombudsman who can get Affect Energy to look at your complaint again, decide they made the right decision, or force them to give you a response to your complaint.