How to contact UK Power

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* Between 1st June 2016 and 30th Nov 2016, at least 10% of people who switched energy supplier for both gas and electricity with uSwitch saved £618*

UK Power is here to take the hassle out of switching energy provider. Independent and impartial, we make it easy for you to compare gas, electricity, and dual fuel prices between energy suppliers, before making the switch and saving money.

How to get in touch with our Customer Service Team

If you have any questions about switching your household energy supplier, check out our comprehensive list of frequently asked questions (FAQs).

If you're struggling with any of our online services, want to leave feedback, or have a general enquiry, our Customer Service Team is always happy to help.

Home energy helpline number

If you’re having trouble switching energy provider online, to follow up on your switch, or to get an energy quote over the phone, call us on 0800 860 6866 and follow the instructions when prompted.

Our switching experts are available on the above phone number at the following times:

  • Monday to Thursday 8am - 10pm
  • Friday 8am - 9pm
  • Saturday 8am -8pm
  • Sunday 8am - 8pm

To get in touch with our Customer Service Team, call 0800 860 6866 from 8am to 6pm, Monday to Friday, or email customerservices@ukpower.co.uk

Business quotations and enquiries number

If you need a business quotation, check out our Business Energy pages or give us a call on 0800 326 5517.

For new business gas or electricity meter connections, visit our new meters pages:

All 0800 numbers are now free from all UK mobiles on all networks.

How to make a complaint

Here at UK Power, we pride ourselves on providing a quality service and treating our customers fairly is a top priority, but if you’re unhappy with any aspect of our service, give our customer care team a call on 0800 156 0899, or email complaints@ukpower.co.uk

To find out more about making a complaint, take a look at our customer complaints page.

How to get in touch with your energy supplier

UK Power is an energy comparison service, is completely independent of all energy companies, and does not supply gas or electricity directly. If you have a problem with your gas or electricity supply, you’ll need to contact your energy provider directly.

To find out which company is providing your gas and electricity, go to our gas and electricity suppliers’ page. To find out your energy supplier’s contact details, take a look at your most recent bill, check local directory enquiries, or go to their website.

If you smell gas or have an electrical emergency, such as a power outage, use the following emergency numbers:

  • Gas - If you smell gas, have a gas leak, or are worried about carbon monoxide fumes, call 0800 111 999
  • Electricity – If you have a power outage, or other electrical emergency, call 105

More ways to get in touch with UK Power

Partnerships and Affiliate enquiries

Any enquiries with regards to invoicing, please contact the finance team at accountspayable@ukpower.co.uk. For all enquiries regarding UK Power's affiliate programme or partnership opportunities please contact Partners Team.

Contact:Partners Team
Email:partnerships@ukpower.co.uk

Media and Press enquiries

Contact:Media and Press Team
Email:media@ukpower.co.uk

Other enquiries

Contact:Customer Service Team
Email:customerservices@ukpower.co.uk

Postal enquiries

Main Office:
UKPower.co.uk Limited
5th Floor, Lloyds Chambers
1 Portsoken Street
London
E1 8BT

UKPower.co.uk Limited is registered in England and Wales (Company No. 3236875)

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