New business electricity meters and connections

Knowing where to find and how to read your business energy meters is essential if you want to make sure you're getting billed correctly for your business energy use.

If you don't regularly provide your suppliers with accuarte meter readings, they will have to estimate your energy usage, which could see you overpaying or underpaying each month.

If you're overpaying for business electricity, you'll be needlessly out of pocket and will have to go through the hassle of claiming back the extra you've paid. If you're underpaying, you could one day find you're hit with a massive energy bill to make up the shortfall.

If your business premises doesn't have a meter or an electricty supply, or its meter is broken, you'll need to put that right as soon as possible. Here's all you need to know about new electricity meter installations and connections for businesses.

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*At least 10% of UKPower business customers who made a saving on their business electricity and gas contracts between August 2018 and August 2019, saved on average £2,144.

If you need a new electricity meter at your business premises, we can help. Simply give us a call on 0800 326 5517 and we’ll walk you through the process.

Here are some FAQ’s about what you may need to provide to help us get your new meter sorted. If you’re not sure about any of this, don’t hesitate to get in touch with us on 0800 326 5517 and we can help you.

You can find out about new business gas meter installation here.

When do you need a new business electricity meter?

It's recommended that you start looking for an electricity deal – and request a new meter – around one month before you need your supply to be fitted.

We can do this for you (see below for contact details). Once we've arranged a supply agreement for your business, the meter will typically be fitted within 10 to 15 working days

Does the premises currently have a business electricity supply?

If the business premises already has an electricity supply, this makes the process a lot easier. If not, then new cabling will need to be installed. This can take up to 12 weeks, so be sure to factor it in to your plans for the business premises.

What is an MPAN number and where can you find it?

MPAN (or Metering Point Administration Number) is a unique reference number for your electricity supply. It will be 13 digits long and begin with an S as shown in the example below:


If the premises already has an electricity supply, you can find the MPAN on a previous electricity bill. Or, your landlord should be able to provide this information. If you can’t find it you can get in touch with your local energy distributor and they should be able to tell you what your MPAN is.

For brand new connections, you’ll find the MPAN in your new connection agreement paperwork.

How long does it take to get a new business electricity meter installed?

Once you’ve reached an agreement with an energy provider to supply the property, it usually takes around 2-3 weeks to get an electricity meter installed. With this in mind, you should ask for a new meter from your business electricity supplier at least a month before you need to start using electricity at the premises.

What is the KVA of the supply?

KVA (or Kilo Volt Amperes) is the total amount of electricity that you can draw from the grid at any time. You can find this information on your new connection agreement documentation. This should be adjusted to suit the needs and demands of your business.

If, for example, you’ve moved into an existing business premises and the previous tenant ran a lot of power intensive machinery, you may find that the KVA is set too high and you’re drawing (and paying for) more electricity than you need. Equally, you may have a lot of energy intensive equipment that needs a higher KVA to power it all.

Is your business electricity supply single or three-phase?

Single and three-phase power systems are different units using alternating current (AC) electric power. The main difference is the constancy of delivery.

If your business uses mainly electricity to run things like lighting and heating, it will probably only need a single phase electricity supply. If it runs heavy duty machinery, or anything that will place a significant strain on the grid, then it’ll need a three-phase supply to keep up with demand.

To find out whether your supply is single or three-phase, check your new connection agreement documentation.

What type of tariff will your business need?

Depending on the days and times when your business is going to use most energy, you may benefit from a tariff that lets you pay less for the electricity you consume between certain hours.

This is something we'll discuss when we arrange your meter installation, so we can make sure we’re searching for deals that provide the cheapest option for your business.