Outfox the Market | Compare Gas & Electric Prices | UK Power
Who is Outfox the Market?
Launched in 2017 as an independent UK energy company, Outfox the Market is one of the newest companies to enter the energy supply game.
As with most new energy companies, Outfox the Market wants to help households cut their energy bills by offering a viable and cost-effective alternative to the established players. It plans to do this by tracking the wholesale energy market to offer tariffs when rates are low - and the deals on offer are consistently among the lowest around, so it’s worth checking their tariffs if you’re looking for a low-rate deal.
Outfox the Market has also put energy efficiency and renewables high upon its list of priorities.It aims to help households to cut their carbon footprint by supplying 100% renewable, clean electricity, generated solely from offshore wind farms. It estimates that this will help to prevent more than 1.1 tonnes of carbon from entering the atmosphere every year.
Every unit of electricity supplied to customers byt Outfox the Market has a Renewable Energy Guarantee of Origin (REGO) certificate attached to it, so you can be confident your power is coming from renewable sources.
What is Outfox the Market’s fuel mix?
Electricity is generated from a combination of different fuels, including nuclear, coal and renewable sources (wind, hydro and solar). The different amounts of each fuel contributed makes up a supplier’s fuel mix.
Here is Outfox the Market’s electricity fuel mix as of April 1, 2018 to March 31, 2019:
|Electricity supplied by Outfox the Market % of total||Average for GB (for comparison) % of total|
How to compare gas and electricity prices from Outfox the Market Energy
To compare energy deals, just pop your postcode in the box at the top of the page and you’ll be taken to our price comparison tool.
Once there, just enter a few more details about your current supplier and we’ll show you a list of energy deals from a wide range of providers, along with the annual amount you could save by switching.
To specifically compare Outfox the Market tariffs, click on the Outfox the Market logo in the ‘Choose suppliers’ section of the results page.
How to switch to Outfox the Market
Once you’ve found the Outfox the Market tariff that best suits your needs and budget, click ‘Choose plan’, and we’ll take care of the rest - letting both your old and new suppliers know about the energy switch.
If you’d prefer to talk to one of our energy experts, give us a call on 0800 320 2000, and we'll help you get a better deal for your energy.
To get the most accurate quotes, grab a recent energy bill and try to have the following details to hand:
- The name of your current gas and electricity supplier
- How you pay your energy bills (eg direct debit, prepayment meter, etc.)
- The name of the current tariff you’re on.
- The amount of energy you use, or the amount you spend on energy each month, quarter or year.
Don’t worry if you don't have this information available, we can still run quotes based upon the size of your property.
Our service is free and impartial, and our experts compare prices across the market to find a tariff that suits your needs and your budget.
How to contact Outfox the Market
If you need to get in touch with Outfox the Market, you can do in either of the following ways:
For more information, check out Outfox the Market’s About Us page.
How to complain to Outfox the Market
If you need to make a complaint about Outfox the Market, you first need to raise the issue with them directly, to give them a chance to put it right.
If you manage your Outfox the Market account online, log in to your account and fill out the form within your account page under the contact us menu.
You can also register your complaint by calling 0800 103 2702 or by sending a DM to the Outfox the Market Twitter or Facebook accounts.
If you call to complain, always make a note of the date and time you called, and take the name of any customer service team members you speak to.
You should always follow up your call with a letter or an email. You can write to Outfox the Market at:
Outfox the Market 16 North Mills Frog Island Leicester E3 5DL
Or email your complaint to firstname.lastname@example.org or email@example.com
Outfox the Market even offers you the option of going to see them in person if you wish, but ask that you call first to make an appointment.
If your complaint isn’t resolved within eight weeks, or you’re unhappy with Outfox the Market’s decision or handling of your complaint, you can then escalate your complaint to the energy ombudsman who can get Outfox the Market to look at your complaint again, decide they made the right decision, or force them to give you a response to your complaint.
In some cases, the ombudsman might tell Outfox the Market to offer you financial compensation.
You can get in touch with the energy ombudsman by visiting their website, emailing firstname.lastname@example.org, or calling 0330 440 1624.