Compare So Energy | Gas & Electricity prices | UK Power
Who is So Energy?
So Energy was founded in 2015 on the back of a belief that energy tariffs should be fairly priced, completely transparent and great value for money. This commitment to ‘always keeping prices low’ while also offering renewable energy has seen So Energy establish itself as a serious independent alternative to the UK’s more established suppliers.
So Energy keeps true to its promises of great value and complete transparency by offering just one fixed rate tariff that it says will always be one of the most competitively priced. It makes sure rates are always competitive by taking the average annual cost of gas and electricity for an Ofgem 'medium user' across all regions of Great Britain and setting its rates accordingly.
This ‘Low Price Guarantee’ promises that its fixed rate tariff (for both single rate meters and two-rate Economy 7 meters) will be in the cheapest 10% of all tariffs on the market..
The supplier also makes sure that it’s doing its bit for the environment by offering 100% renewable electricity (though not yet renewable gas) and, in a novel twist on customer engagement, it lets customers choose where it sources its electricity from - wind, solar, hydro or biomass.
So Energy enjoys consistently good customer reviews, scoring well across all areas of the annual Which? Best and Worst Energy Suppliers list.
If you’re looking for a low-priced independent supplier, that offers one fuss-free tariff and good customer service, So Energy could be a good option.
What is So Energy’s fuel mix?
Electricity is generated from a combination of different fuels, including nuclear, coal and renewable sources (wind, hydro and solar). The different amounts of each fuel contributed makes up a supplier’s fuel mix.
Here is So Energy’s gas and electricity fuel mix as of April 1, 2018 to March 31, 2019:
|Electricity supplied by So Energy % of total||Average for GB (for comparison) % of total|
So Energy’s renewable source mix for 2019 breaks down as follows:
Wind power - 56% Solar power - 21% Hydroelectric -15% Biomass - 5% Tidal power - 3%
How to compare gas and electricity prices from So Energy
To compare energy deals, just pop your postcode in the box at the top of the page and you’ll be taken to our price comparison tool.
Once there, just enter a few more details about your current supplier and we’ll show you a list of energy deals from a wide range of providers, along with the annual amount you could save by switching.
To specifically compare So Energy tariffs, click on the So Energy logo in the ‘Choose suppliers’ section of the results page.
How to switch to So Energy
Once you’ve found the So Energy tariff that best suits your needs and budget, click ‘Choose plan’, and we’ll take care of the rest - letting both your old and new suppliers know about the energy switch.
If you’d prefer to talk to one of our energy experts, give us a call on 0800 320 2000, and we'll help you get a better deal for your energy.
To get the most accurate quotes, grab a recent energy bill and try to have the following details to hand:
- The name of your current gas and electricity supplier
- How you pay your energy bills (eg direct debit, prepayment meter, etc.)
- The name of the current tariff you’re on.
- The amount of energy you use, or the amount you spend on energy each month, quarter or year.
Don’t worry if you don't have this information available, we can still run quotes based upon the size of your property.
Our service is free and impartial, and our experts compare prices across the market to find a tariff that suits your needs and your budget.
H2: How to contact So Energy
If you need to get in touch with Avro Energy, you can do in either of the following ways:
For more information, check out So Energy’s Support Page.
How to complain to So Energy
If you need to make a complaint about So Energy, you first need to raise the issue with them directly, to give them a chance to put it right.
If you manage your So Energy account online, log in to your and fill out the form within your account page under the contact us menu.
You can also register your complaint by calling 0330 111 5050 between 9am and 5pm Monday — Friday.
Always make a note of the date and time you called, and take the name of any customer service team members you speak to.
You should always follow up your call with a letter or an email. You can write to Avro Energy at:
So Energy 107 Power Road London W4 5PY
Or email your complaint to firstname.lastname@example.org
If your complaint isn’t resolved within eight weeks, or you’re unhappy with So Energy’s decision or handling of your complaint, you can then escalate your complaint to the energy ombudsman who can get So Energy to look at your complaint again, decide they made the right decision, or force them to give you a response to your complaint.
In some cases, the ombudsman might tell So Energy to offer you financial compensation.
You can get in touch with the energy ombudsman by visiting their website www.Ombudsman-Services.org/complain-now, emailing email@example.com, or calling 0330 440 1624.