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Utility Point | Compare Gas & Electric Prices | UK Power

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Who is Utility Point?

Utility Point was launched in 2017 with the promise of long-term sustainable value and an honest quality of service for all our customers. It joined the market in 2018 and has followed through on its pledge by offering some of the cheapest dual fuel deals available.

It’s not all about low rates though, as Utility Point aims to revolutionise the entire customer experience by protecting them against price rises and even putting money back into their pockets, which it does via Utility Points Rewards, a benefits scheme that offers customers discounts at certain shops, restaurants and online stores.

Although Utility Point doesn’t yet offer 100% renewable electricity, it does have a commitment to cutting carbon emissions, which it does by providing customers with energy efficiency tips and ways to ensure their energy usage fits with their lifestyle to help cut their carbon footprint.

The Dorset-based supplier also does more than provide household gas and electricity, as it also provides home emergency cover and offers boiler servicing and installations in partnership with NorthernGasHeating.

What is Utility Point’s fuel mix?

Electricity is generated from a combination of different fuels, including nuclear, coal and renewable sources (wind, hydro and solar). The different amounts of each fuel contributed makes up a supplier’s fuel mix.

Here is Utility Point’s fuel mix as of April 1, 2018 to March 31, 2019:

Electricity supplied by Utility Point % of total Average for GB (for comparison) % of total
Coal 5.2% 5.2%
Natural gas 41.4% 41.4%
Nuclear 18.7% 18.7%
Renewable 32.8% 32.8%
Other 1.9% 1.9%
Total 100% 100%

How to compare gas and electricity prices from Utility Point

To compare gas and electricity deals, just enter your postcode into the box at the top of the page and you’ll be taken to our energy price comparison engine.

Once there, just enter a few more details about your current supplier and we’ll show you a list of energy deals from a wide range of providers, along with the annual amount you could save by switching.

To specifically compare Utility Point tariffs, click on the Utility Point logo in the ‘Choose suppliers’ section of the results page.

How to switch to Utility Point

Once you’ve found the Utility Point tariff you like best, click ‘Choose plan’, and we’ll take care of the rest - we’ll let your old supplier know you’re leaving and make sure your switch to the new supplier goes through without any problems.

If you’d prefer to talk to one of our energy experts, give us a call on 0800 320 2000, and we'll help you get a better deal for your energy.

To get the most accurate quotes, grab a recent energy bill and try to have the following details to hand:

  • The name of your current gas and electricity supplier
  • How you pay your energy bills (eg direct debit, prepayment meter, etc.)
  • The name of the current tariff you’re on.
  • The amount of energy you use, or the amount you spend on energy each month, quarter or year.

Don’t worry if you don't have this information available, we can still run quotes based upon the size of your property.

Our service is free and impartial, and our experts compare prices across the market to find a tariff that suits your needs and your budget.

How to switch energy supplier

How to switch energy supplier with UKPower. Simply enter your postcode and we'll compare energy prices from a range of suppliers. You then choose the one you prefer and we'll take care of the rest.

How to contact Utility Point

If you need to get in touch with Utility Point, you can do in either of the following ways:

Phone - 03455 57 78 78 Email - help@utilitypoint.co.uk Twitter - @UtilityPoint Facebook - @UtilityPointLimited

For more information, check out Utility Point’s Help and FAQs page

How to complain to Utility Point

If you need to make a complaint about Utility Point, you first need to raise the issue with them directly, to give them a chance to put it right.

If you manage your Utility Point account online, log in to your and fill out the form within your account page under the contact us menu.

You can also register your complaint by calling 03455 57 78 78 between 9am and 6:30pm Monday to Friday.

Always make a note of the date and time you called, and take the name of any customer service team members you speak to.

You should always follow up your call with a letter or an email. You can write to Utility Point at:

Utility Point Limited Floor 7 Merck House Seldown Road BH15 1TW

Or email your complaint to help@utilitypoint.co.uk

If your complaint isn’t resolved within eight weeks, or you’re unhappy with Utility Point’s decision or handling of your complaint, you can then escalate your complaint to the energy ombudsman who can get Utility Point to look at your complaint again, decide they made the right decision, or force them to give you a response to your complaint.

In some cases, the ombudsman might tell Utility Point to offer you financial compensation.

You can get in touch with the energy ombudsman by visiting their website www.Ombudsman-Services.org/complain-now, emailing osenquiries@osenergy.org, or calling 0330 440 1624.