EDF Energy reveals vulnerable customer service plans

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Plans to improve the service available to electricity customers who are the most vulnerable during power failures have been unveiled by EDF Energy.

The electricity company announced the proposals at a meeting in Chingford last week, where it explained how customers could get help if they were ever without electricity in the coming winter months.

Among the proposals was the introduction of a priority service register, which keeps a record of vulnerable people and helps the company ensure it is providing a good service to them.

Heading the meeting, EDF Energy's Kelly Connor said she was delighted to reveal the company's plans.

"The register keeps details of our most vulnerable customers so that we can proactively provide assistance to them when they are in need," she added.

"Although this won't necessarily mean we can restore their power more quickly, it means we can offer additional help and support if they do experience a power interruption."

Serving over five million domestic and commercial customers in the UK, EDF Energy is one of Britain's biggest electricity suppliers.

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