Energy companies 'exploiting poorest in society'

Between 1 July 2019 and 31 December 2019, at least 10% of people who switched energy supplier for both gas & electricity with Uswitch saved £479 or more.

Energy suppliers in the UK are exploiting poor customers by charging prepayment meter users an average of £195 extra a year, according to the UK's watchdog.

energywatch stated that it believes the so-called "prepayment penalty" is exceeding £500 million a year and criticised energy regulator Ofgem for "failing to protect the interests" of low-income families.

The body also pointed out that many poorer customers were unable to get some of the best deals for them owing to many companies offering the best deals online, when some consumers do not have internet access.

Allan Asher, the chief executive of energywatch, said: "Consumers without internet or banking facilities are excluded from better deals.

"These figures show that the welcome actions by some suppliers to combat fuel poverty are offset by the extra costs and poorer service inflicted on those forced onto prepayment charges."

energywatch also recently stated its disappointment that consumers were to be hit by price hikes on their energy bills due to Ofgem's new gas price controls.

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