Energy suppliers 'performing credit checks on customers'. according to Consumer Focus
With public trust levels at an all time low, Consumer Focus has now warned that energy suppliers are performing credit checks on customers - which could see them penalised - according to an article published by the Telegraph.
Consumer Focus has stated that customers suffering from a poor credit record with other services could be impeded from seeking the cheapest rates; many others with a poor credit rating may be asked to pay for a deposit.
Energy expert for Consumer Focus, Dhara Vyas, stated: "Energy is an essential service that we all need for our health and wellbeing. It must bot be treated the same way as other types of credit like loans and credit cards."
A spokesman for British Gas, one of the UK's biggest energy suppliers, defended the practice of consulting credit reference agencies.
He said: "We are completely transparent in how we use credit reference agencies; it is detailed in our terms and conditions and we advise all new customers that we share information and we remind those that are having difficulties with their payments."
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