Energy suppliers receiving massive number of complaints

High energy bills? Stay cool! #SummerEnergySavings

Compare energy deals and switch supplier to cut your bills by £447* and a chance to win a Dyson Cool Tower Fan!

in partnership with Banner uswitch

Looking to switch your business energy supplier? Click here

* Between 1 Jul 2018 and 31 Dec 2018, at least 10% of people who switched energy supplier for both gas & electricity with uSwitch saved £447 or more.

The number of complaints received by energy suppliers has risen, according to an article published by the Telegraph.

Each company is obligated - under Ofgem regulations - to publish their customer complaints data - with the figures for some companies showing a considerable rise.

The numbers of complaints received by members of the so-called "big six" firms has risen - with EDF seeing the amount of complaints it received rise by 40 per cent for the year-long period leading up to September.

Meanwhile, British Gas released data showing that its number of customer complaints rose by nearly a third; SSE saw a 14 per cent rise, while npower saw just a 10 per cent rise.

Consumer Focus have come out and criticised the current system, arguing that the data provided by some companies is unreliable.

A spokesperson commented: "Consumers need more information about complaints handling - but this must be meaningful and representative. These figures have not been checked or standardised and they only show complaints not resolved within one working day."

Finishing, the spokesperson added: "It is therefore difficult to tell how accurate a picture of overall energy complaints they present."

Latest gas and electricity news brought to you by UK Power - the energy price comparison site.

Click here to run an energy price comparison, and see if you could be paying less for your gas and electricity.


Cookies help us deliver our services. By using our services, you agree to our use of cookies. Learn more