SSE to reimburse customers mis-sold energy tariffs

Between 1 July 2019 and 31 December 2019, at least 10% of people who switched energy supplier for both gas & electricity with Uswitch saved £479 or more.

SSE - one of the "big six" energy suppliers - has announced that it will reimburse around £5 million to customers who have been misled into changing their energy supplier or tariff, according to an article published by the Telegraph.

Household energy sales made by the company since October 2009 will be covered by the guarantee - which will come into effect in January (2012).

Like its rivals, SSE had previously employed doorstop selling; however tighter Ofgem restrictions have seen all six members of the "big six" move away from the controversial sales method, following allegations of mis-selling.

In a statement, SSE said: "While it is not possible to predict precisely how many customers may have suffered a financial loss as a result of switching energy supplier, SSE believes that around £5m should be sufficient to meet any claims under the guarantee arising from energy sales between October 2009 and the end of 2011."

The energy supplier's move follows the adoption by Ofgem - a supporter of the upcoming Big Energy Week - of a much firmer stance against suppliers found to be breaching its market rules.

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