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Who is Avro Energy?

Avro Energy was launched in 2012 with the aim of offering a simple alternative for home energy supply.

The supplier’s founding members looked at what was on offer and found the energy market to be far too complicated and weighted against the average household being able to find the best deals - not least because of the number of conflicting tariffs on offer and the use of complex concepts and terms being used unnecessarily.

Avro Energy became live in the market and began offering consumers an alternative to the more traditional energy suppliers in December 2015.

Since then, the West Midlands based energy firm has grown in size and reputation, and now supplies more than 40,000 households with electricity and 30,000 with gas.

Avro Energy offers low priced energy coupled with simplicity of choice, which it achieves through keeping overheads to a minimum and keeping the level of marketing commissioned.

Avro Energy prides itself on offering simplicity and savings on your energy bills.

What is Avro Energy's fuel mix?

Electricity is generated from a combination of different fuels, including nuclear, coal and renewable sources (wind, hydro and solar). The different amounts of each fuel contributed makes up a supplier’s fuel mix.

Although energy companies should publish details of their fuel mix, Avro Energy is still to do this, even though it has been supplying customers since 2015.

How to compare gas and electricity prices from Avro Energy

To compare energy deals, just pop your postcode in the box at the top of the page and you’ll be taken to our price comparison tool.

Once there, just enter a few more details about your current supplier and we’ll show you a list of energy deals from a wide range of providers, along with the annual amount you could save by switching.

To specifically compare Avro Energy tariffs, click on the Avro Energy logo in the ‘Choose suppliers’ section of the results page.

How to switch to Avro Energy

Once you’ve found the Avro Energy tariff that best suits your needs and budget, click ‘Choose plan’, and we’ll take care of the rest - letting both your old and new suppliers know about the energy switch.

If you’d prefer to talk to one of our energy experts, give us a call on 0800 320 2000, and we'll help you get a better deal for your energy.

To get the most accurate quotes, grab a recent energy bill and try to have the following details to hand:

The name of your current gas and electricity supplier
How you pay your energy bills (eg direct debit, prepayment meter, etc.)
The name of the current tariff you’re on.
The amount of energy you use, or the amount you spend on energy each month, quarter or year.

Don’t worry if you don't have this information available, we can still run quotes based upon the size of your property.

Our service is free and impartial, and our experts compare prices across the market to find a tariff that suits your needs and your budget.

How to contact Avro Energy

If you need to get in touch with Avro Energy, you can do in either of the following ways:

Phone - 0330 058 2005
Email - support@avroenergy.co.uk
Twitter - https://twitter.com/avroenergy
Facebook - https://www.facebook.com/avroenergy/

For more information, check out Avro Energy’s help centre.

How to complain to Avro Energy

If you need to make a complaint about Avro Energy, you first need to raise the issue with them directly, to give them a chance to put it right.

If you manage your Avro Energy account online, log in to your and fill out the form within your account page under the contact us menu.

You can also register your complaint by calling 0330 058 2005 between 9am and 5:30pm Monday — Thursday 9am and 4:30pm Friday.

Always make a note of the date and time you called, and take the name of any customer service team members you speak to.

You should always follow up your call with a letter or an email. You can write to Avro Energy at:

Avro Energy,
Wheatfield House,
Wheatfield Way,
Hinckley,
Leicestershire,
LE10 1YG

Or email your complaint to support@avroenergy.co.uk.

If your complaint isn’t resolved within eight weeks, or you’re unhappy with Avro Energy’s decision or handling of your complaint, you can then escalate your complaint to the energy ombudsman who can get Avro Energy to look at your complaint again, decide they made the right decision, or force them to give you a response to your complaint.

In some cases, the ombudsman might tell Avro Energy to offer you financial compensation.

You can get in touch with the energy ombudsman by visiting their website www.Ombudsman-Services.org/complain-now, emailing osenquiries@osenergy.org, or calling 0330 440 1624.