Business Gas and Electricity FAQs

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Our business energy experts make it easy for you to save on your gas and electricity needs. Switch with us and save an average £1150 per year on your business energy bills.

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* Figures based on 8,254 contracts arranged in 2016 when compared to prices or renewal quotes of existing suppliers.

Got a question about our business energy switching service? Read our frequently asked questions below to see if they can help you out!

Are there any costs for this service?

The comparison and switching service that we provide here at comes at no cost for customers. We are funded through commission payments made to us by suppliers every time we introduce a new customer to them.

How often are the prices updated?

The energy prices shown on the website are updated as soon as we are notified of any changes by the supplier. Some suppliers give us prices which can remain unchanged for as much as three months, whilst others give us daily price changes. As soon as we receive these prices they are updated on the site so that you can be confident that the prices shown are the ones you will be charged by your supplier.

Who is my contract with?

Your contract for your energy is between you and the supplier.

Who currently supplies my energy?

If you’re unsure who supplies your business gas or electricity, firstly try to find a recent bill or speak to the previous occupier of your business premises. If you still do not know who supplies energy to your business you can call Xoserve (for business gas) on 0845 601 3049. To find out who supplies your electricity please see the table below.

How long does it take to switch business energy suppliers?

Switching suppliers takes an average of four to six weeks. However, various things can change this, for example if you are still in contract with another supplier, or if your new supplier does not have all the information they require to complete your switch.

My business is relocating, what do I need to do?

In the first instance, find out who currently supplies energy to your new property and change the account to your business. Once you have moved in, get in touch with us and we will happily help you search the business energy market for the best deal available for your business needs.

My MPAN (electricity meter number) is not recognised. Why is this?

MPAN numbers displayed on your bill are not always accurate. If this is the case, please contact the distributor MPAS service for your region who will be able to confirm your accurate MPAN number:

Region Distribution Company MPAS Number
Eastern EDF Energy 0870 1963082
East Midlands Central Networks East 0845 6030618
London EDF Energy 0845 6000102
North Wales, Merseyside and parts of Shropshire SP Manweb 0845 2709101
West Midlands Central Networks 0845 6030618
North East Northern Electric Distribution 0800 111 4005
North West United Utilities Electricity 0870 7510093
North Scotland Scottish Hydro Power Distribution 0870 9009690
South Scotland SP Distribution 0845 2709101
South East Seeboard Power Networks 0845 6015467
Southern Southern Electric Power Distribution 0870 9050806
South Wales Western Power Distribution 0845 6015972
South West Western Power Distribution 0845 6015972
Yorkshire Yorkshire Electricity Distribution 0845 3300889

Could you explain the new ofgem regulations?

Learn more about the new ofgem regulations for business gas & electricity contracts

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