2012 April news archive


26 April

E.ON introduces improvements for business energy customers

Burning Gas OvenEnergy supplier E.ON has announced that it will be making a number of improvements designed to benefit its small and medium business energy customers, according to an article published by SME Web. The changes will include improvements to billing standards - which will see that business energy bills aren't backdated over a three-year period. It ...

25 April

British Gas will detail energy tariff info on annual statements

Yellow flameEnergy supplier British Gas has announced that it will provide each of its customers with a comparison of all the company's  available gas and electricity tariffs on their annual statement, according to an article published by myfinances.co.uk. The statements have been redesigned by British Gas following widespread recent criticism of energy suppliers,  with many detractors ...

20 April

Consumer anger highlighted in YouGov research findings

Yellow flameThe results of a recent study have confounded the general view that the consumer level of trust for energy suppliers is at an all time low. According to an article published by the Independent, the study, conducted by YouGov, has shown that 84 per cent of people believe that energy suppliers are maximising their profits ...

19 April

E.ON joins Which?'s Big Switch

Woman keeping warm in winterE.ON has confirmed that it will be participating in Which?'s Big Switch scheme, according to an article published by This Is Money. However, it has warned the 250,000 customers signed up for the scheme not to expect cheap electricity and gas tariffs, stating that it won't be "deep discounting" to win the reverse auction - ...

18 April

Don't get rolled over on business energy bills

Electrical dischargeGas and electricity price comparison site UK Power is warning small and medium sized business: "Don't get rolled over". Many small and medium-sized businesses in the United Kingdom are still unaware of the practice of automatic contract renewal for business energy deals – also referred to as being rolled over. When a company is nearing ...

17 April

One in four receive inaccurate bill, new study reveals

Family of feet warming at a fireplaceA recently compiled report has shown that one in four UK households have received an incorrect bill from their energy supplier and, as a result, owe more than they were initially informed. The report has found that the average amount owed by consumers is £152 - compared to the £147 average people ended up owing ...

16 April

Consumers to receive annual letter informing them of "best tariffs"

Woman keeping warm in winterThe UK's Big Six energy companies have agreed a move with the Government that will see them write to their customers to inform them of the best available tariffs. Consumers will receive at least one letter a year informing them of available tariffs, as well as advice on how to switch. Recent statistics have shown that ...

12 April

Labour demands equal protection against suppliers for small businesses

LightbulbLabour has accused energy suppliers of "ripping off" small businesses, according to an article published by the Mirror. The party has stated that thousands of smaller firms are suffering at the hands of dubious tactics employed by many energy suppliers. Shadow Energy Secretary, Caroline Flint, said: "After years of ripping off hard-pressed families and pensioners, ...

12 April

Government highlights smart meter plans

Electrical output and cover plateThe Department of Energy and Climate Change (DECC) has revealed more about its plans for a nationwide deployment of smart meters, according to an article published by smartmeters.com Designed to provide consumers with immediate access to up-to-date energy information, the DECC is expecting a total of 30 million homes and small businesses to be supplied ...

11 April

E.ON sales techniques to be investigated by Ofgem

Blue flames of gasEnergy supplier, E.ON is being investigated by Ofgem over its selling techniques, according to an article published by BBC News. Ofgem has revealed that it is investigating whether members of E.ON's staff have used misleading sales information in a bid to lure customers away from its rivals. The industry regulator is investigating both sales made ...

10 April

Ofgem: "critical improvement" needed in dealing with customer complaints

Cooking surface and gas ringsA recent study, conducted by industry regulator Ofgem, has found that the majority of customers who lodge a complaint with their energy supplier are left dissatisfied. Over half of the people surveyed (48 per cent) stated they were left dissatisfied by the speed at which their complaint was dealt with; meanwhile 35 per cent stated ...

05 April

Energy debt rises, according to new study

Cooking surface and gas ringsA recent study has revealed that energy debt is on the rise, according to an article published by Energy Live News. The study displayed that 35% of those currently in energy debt owe more than they did last year, with just 13% owing less. On average, customers owe an outstanding debt worth £131. The news ...

04 April

British Gas refuses to take part in Big Switch scheme

Green Energy PlugBritish Gas - one of the UK's "big six" energy suppliers - has become the latest company to announce that it won't be partaking in Which?'s Big Switch scheme, according to an article published by This Is Money. Designed to allow customers to utilise the power of collective bargaining to buy energy at a cheaper ...

03 April

DECC and Reuters data suggests prices rises could have been worse

House inside a lightbulbData jointly compiled by Reuters and the Department of Energy and Climate Change (DECC), has shown that wholesale gas and electricity prices have risen at a much faster rate than retail prices during the last ten years. According to an article published by Reuters, wholesale energy gas prices have risen by in excess of 185 ...

02 April

RWE and E.ON abandon plans to construct nuclear power plants

LightbulbEnergy companies RWE npower and E.ON have abandoned to plans to develop nuclear power plants, in a decision which could severely impede the government's nuclear energy plans, according to an article published by the Independent. RWE and E.ON originally had plans in place to develop plants at Wylfa, North Wales, and Oldbury-on-Severn, Gloucestershire; however because ...