2014 January news archive


27 January

npower heat map reveals UK's richest postcodes waste the most energy

House inside a lightbulbA new study has found the UK's richest postcodes are guilty of wasting the most energy. Areas including Kensington, Westminster and Chelsea were found to waste the most energy through heat loss in the npower research. By comparison, houses in Scotland Outer Hebrides and Aberdeenshire were mostly well insulated and subsequently wasted far less energy ...

24 January

nPower boss Massara claims high energy bills down to waste

Electrical dischargeNPower boss Paul Massara has caused controversy after claiming that energy bills in Britain were  so high because home owners "waste so much energy." In a report entitled "Energy Explained," Mr Massara also stated that British houses were old and draughty, and that the unit price of energy in the United Kingdom was one of ...

22 January

New report claims tens of thousands were hit by bungled supplier switches

Electrical dischargeA new report has claimed 'tens of thousands' of UK households have fallen victim to bungled switches, which have consequently resulted in errors such as double billing and even some homeowners being moved to a new provider without consent. The Telegraph article explains many of these errors are down to incorrect information being stored on ...

20 January

Which? survey reveals dissatisfaction with 'Big Six' energy suppliers

PlugA new survey has revealed further consumers dissatisfaction with the UK's energy market. Consumer watchdog Which?'s annual energy company survey found the average level of consumer satisfaction had dropped by eight per cent, from 49% last year to just 41% this year. The figure represents the lowest scores  recorded in the consumer group's  satisfaction surveys ...

16 January

Consumer Futures' Data: nPower Most Complained About Supplier

electricity pylon 2Consumer Futures has released figures displaying that nPower received the highest number complaints amongst the big six energy suppliers in the three months leading up to last September (2014). SSE recorded the best performance, with just 32.3 complaints for every 100,000 customers. Npower received 253.1 complaints per 100,000 customers according to Consumer Futures. Ranking just ...

15 January

SSE and British Gas free to exploit white-label loophole in Ofgem rules

Gas hob 2Two of the UK's 'Big Six' energy suppliers will be able to avoid new rules brought in by Ofgem by exploiting a loophole in the regulations. The energy regulator has brought in a number of new rules to the industry from January 1, 2014, however under one of the measures set to be brought in ...

14 January

Npower unveils new billing format in light of Ofgem regulations on bills

Plug'Big Six' energy supplier npower has unveiled a new billing structure designed to make its paper bills easier for customers to understand. UK energy regulator Ofgem brought in new regulations on bills from January 1, and npower unveiled the new format created following customer feedback. Ofgem has told energy suppliers bills must be much easier ...

13 January

Ideas for saving energy throughout your home - infographic

There are a number of different ways we can reduce our energy usage - and subsequently our bills - throughout our home. This guest article looks at some of the best ways to reduce energy usage and the impact each of these may have on your gas and electricity bills..

10 January

Npower set to reduce energy bills by 2.6% by end of February

Burning Gas OvenEnergy firm npower has confirmed it will reduce energy bills by 2.6% - the last of the 'Big Six' to do so. A spate of 'Big Six' energy suppliers have already begun to reduce their gas and electricity bills - which in many cases were only raised at the tail end of last year - ...

09 January

Survey reveals plight of pensioners in face of increasing energy bills

House inside a lightbulbA national survey has revealed one in ten pensioners are forced to stay in bed longer to keep warm following price rises by the 'Big Six' and other energy suppliers. One in eight participants in the Saga survey also suggested they would stop using certain parts of their home altogether in order to keep bills ...

08 January

ScottishPower Cuts Energy Bills By 3.3%

Electricity PylonScottishPower has revealed that it will reduce its energy prices by 3.3 per cent later this month. The big six energy supplier will cut the prices of its standard dual-fuel tariffs from January 31 as a result of changes to the Government's green levies. The reduction will affect around 2.2 million householders. An average householder ...

07 January

First Utility under fire after issuing 'insulting' energy saving advice

Green Energy PlugA leading UK energy firm has been labelled 'insulting' to millions of people struggling to pay their energy bills after advising customers to shower together, avoid hot drinks and boiling the kettle twice a week and to play boardgames rather than watching TV. First Utility had already stepped on a number of its customers toes ...

06 January

Energy Ombudsman Report Displays 71% Rise In Complaints

Electricity PylonA new report released by the energy ombudsman has displayed a 71 per cent rise in complaints  about energy suppliers during October and November of last year (2013) compared to figures for the same period during the previous year. It revealed that a total of 3,600 complaints were registered with the Ombudsman Service during this ...

03 January

Labour accuses 'Big Six' energy firms of overcharging customers £4bn

Electrical dischargeThe Labour party has slammed the UK's 'Big Six' energy suppliers, accusing them of overcharging customers a staggering £4bn. In research analysing comparative energy market data, it claims the six major energy firms overcharged the average household more than £48 a year over the last few years. Shadow energy secretary, Caroline Flint, said: "These figures ...

02 January

Ofgem brings in changes to how energy suppliers present tariffs

Cooking surface and gas ringsThe tariffs offered by energy suppliers in the UK are set for a huge shake-up with Ofgem bringing in a number of changes for the new year. The UK's energy regulator will enforce a number of changes including banning confusing and complex tariffs and limiting the number of tariffs energy firms can offer each customer ...