British Gas attempt to lure back former customers with offer of free gas

A number of the country's biggest energy suppliers are attempting to lure former customers back to their services by offering free gas, according to an article published by the Telegraph.

Data released by Uswitch.com revealed that around 35,000 customers defected from a big supplier to a small supplier during January - representing a huge rise compared to September's figures.

Between 1 January 2020 and 30 June 2020, people who switched energy supplier for both gas & electricity with Uswitch saved an average of £387.

British Gas is one of the big suppliers attempting to lure former customers back in with the promise of free gas worth £125.

The terms of the deal would see the amount taken off a customer's bill once they'd been with British Gas for a year.

Another member of the so-called 'big six,' npower, is said to be working on a monetary offer to attract former customers back.

Commenting on the offer of free gas to former customers, a British Gas spokesman, said that the offer was not unusual in the energy sector.

He said: "We have a range of cash back offers which our customer service agents can use at their discretion as time-limited offers to attract customers."

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Les Roberts - Energy Expert at UKPower

Les Roberts - Energy Expert at UKPower

If you’ve got an issue with your energy supplier, our consumer champion Les is on hand to help. A decade in consumer affairs means Les understands how confusing energy tariffs can be, so he'll cut through the jargon to help make sure you get the best deal.