Consumer Focus produces new energy rights guide

The simple way to switch

Compare deals and switch energy supplier to cut your bills by £477*

in partnership with Banner uswitch

Looking to switch your business energy supplier? Click here

*Between 1 Jan 2019 and 30 June 2019, at least 10% of people who switched energy supplier for both gas & electricity with uSwitch saved £477 or more.

Consumer Focus has produced a new guide  that details the levels of service consumers are entitled to expect from their energy suppliers.

As well as covering standard energy suppliers, the guide - which will be sent out to all UK homes in the next couple of weeks - will also cover green energy suppliers. It also provides advice on what consumers should do if  they encounter a problem.

Entitled "Staying Connected," Consumer Focus has also produced a list of consumer energy rights that could help people save money, in order to promote the guide.

The organisation's director of policy and external affairs, Adam Scorer revealed that he hoped the guide would help consumers "get the most" from their suppliers.

He said: "Households across the country are worried about the energy bills.

"But the simple fact is many people don't know what their rights are or whether to find help, and they could be losing out as a result," Mr Scorer added.

Latest gas and electricity news brought to you by UK Power - the energy price comparison site.

Click here to run an energy price comparison, and see if you could be paying less for your gas and electricity.


Cookies help us deliver our services. By using our services, you agree to our use of cookies. Learn more