If you’re worried about how you’ll be able to pay your energy bills as the coronavirus crisis worsens, all UK energy suppliers have agreed to emergency measures to help those customers who are most at risk.
If the coronavirus crisis has left you struggling to pay your gas and electricity bills, measures have been put in place by the government to ensure your supplier supports you in the best way it possibly can, which could include:
What happens with your bills will be down to your specific circumstances and the discretion of your supplier, but your credit meter will not be cut off.
Energy suppliers will prioritise those customers already identified as vulnerable, and will work to alos prioritise anyone whose circumstances have changed as result of the coronavirus crisis.
If you use a prepayment meter to pay for your energy and you can’t top it up for any reason, you need to contact your supplier as soon as possible to discuss your options, which could include:
Again, no prepayment meters will be cut off, and you should contact your supplier if you’re struggling to keep up with your payments.
If you have a smart prepayment meter, you should be able to top this up online or over the phone.
If you’re struggling with high energy bills, perhaps because your family is self-isolating and using more energy all day long, or you’re having to work from home and using energy that would normally be used at the office, you should try to make some simple changes to cut your energy usage.
Consider the following to help cut your usage and lower your bills:
Click here to run an energy price comparison, and see if you could be paying less for your gas and electricity.