Ofgem Collective Switch Saves £3.3 million

A collective switching trial run by Ofgem, the energy regulator, has saved UK households around £3.3 million on their annual energy bills.

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The trial targeted 50,000 households who had been stuck on Scottish Power’s standard variable tariff for at least three years, 11,000 of which signed up to switch supplier and save an average of £261 a year on their gas and electricity bills.

Although only one-in-five customers on the trial actually made the switch, the regulator reckons it’s been a success, not least because it offered an insight into the switching habits of those who are disengaged with the market.

What is a collective switch?

A collective switch is when a group of consumers club together, usually via a third party such as a local council or energy comparison service, to switch to a specific tariff from the same gas and electricity supplier.

The idea behind a collective switch is that a group will be able to negotiate a better deal than an individual household, meaning anyone who signs up to a group deal will be able to save more on their energy bills, than if they switched by themselves.

UKPower has run several collective switches, the last of which saved our customers an average of £292 a year on their energy bills.

What have we learned from Ofgem’s collective switch?

Ofgem handed the responsibility of negotiating the tariff and providing the comparison and switching service for the trial over to Energyhelpline, and to help make the switch even easier, it insisted that customers shouldn’t have to provide their existing tariff details to get a personalised energy quote.

Instead, Scottish Power had to hand the customer information directly to Energyhelpline, who then used this information to negotiate a deal and calculate costs for the 50,000 trialists.

These customers were then contacted by Scottish Power to offer them the chance to opt out of the trial if they didn’t want their data shared, and those who didn’t opt out were then sent letters outlining how much they could save by switching to the collective tariff, and given the option to switch online or over the phone.

And this is where it gets interesting.

Almost a quarter (22.4%) of those who received a letter informing them of the option to switch went ahead and switched, compared to just 2.6% in control group of 5,000 similarly disengaged customers who did not receive any information about the collective switch offer.

The 22.4% switching rate is also slightly above the national average of 20.2% of households who switched supplier in 2017*, which suggests that a lack of information on the benefits of switching could be a major barrier for many customers, particularly those who are disengaged with the market.

The trial also found that close to a quarter of those who switched to the collective switch tariff or to other deals listed by Energyhelpline were over 75 years old – switchers are most likely to be in the 35-64 age range, which suggests that more elderly customers than usual were engaged in this trial.

This higher engagement rate among the elderly could be a result of the extra information they were given on the benefits of switching, and also because they were given the option to switch over the phone - 71% of switches through Energyhelpline were done over the phone.

Rob Salter-Church, Ofgem’s interim executive director for consumers and markets, said: “Many customers on poor value default deals rarely switch because they think it’s too much hassle, or might not realise how much they can save.

“The results of this trial demonstrate that offering a simplified collective switch and providing personalised savings can be a big help in giving these customers the confidence and reassurance they need to start a switch.

“It’s particularly welcome to see many of those who typically are less likely to switch, such as older people, taking advantage of the savings available during the trial.

“Ofgem will work with suppliers on a larger collective switch trial as the evidence so far suggests that it could help many disengaged customers get a better deal. We will also protect those who don’t switch from being overcharged by putting in place a price cap.”

Ofgem is planning a larger collective switching trial in the autumn, which will target around 200,000 customers.
And keep an eye out for UKPower’s latest collective switch, which will also be coming soon.

You don’t have to wait until then to make significant savings on your energy bills though, switch with us today and you could cut your bills by as much as £482.

How to switch energy supplier

How to switch energy supplier with UKPower. Simply enter your postcode and we'll compare energy prices from a range of suppliers. You then choose the one you prefer and we'll take care of the rest.


*The UK has 27.2 million households, 5.5 million (20.2%) of which switched in 2017, according to Energy UK.

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Les Roberts - Energy Expert at UKPower

Les Roberts - Energy Expert at UKPower

If you’ve got an issue with your energy supplier, our consumer champion Les is on hand to help. A decade in consumer affairs means Les understands how confusing energy tariffs can be, so he'll cut through the jargon to help make sure you get the best deal.