SNP urges "big six" to consider safeguard system

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The Scottish National Party (SNP) has urged firms in the "big six" group of energy suppliers to implement safeguards that will see customers alerted when their bills are flagged, according to an article published by Scotsman.com.

Under the SNP's proposal, suppliers would have a warning system in place, alerting them of bills that are either unexpectedly high or low. These bills would then be reviewed and investigated by the firms.

MSP Maureen Watt has taken the step of writing to each of the "big six" energy companies - suggesting that customers should receive an alert when their bill showed a significant difference compared to a previous bill.

Commenting on customers being billed for the wrong amount by their energy supplier, Watt said: "Incorrect bills cause great distress and hardship for those involved, particularly for those in fuel poverty.

"If a vulnerable individual was overcharged, they may not have the knowledge or confidence to ensure it is swiftly rectified."

The SNP's proposal, if implemented, could see many reduce their energy bills - something set to be addressed in the upcoming Big Energy Week - simply by ensuring they are being charged the correct amount.

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